Hisaab isn't a single model bolted onto a form. It's a coordinated AI pipeline built around how vendors actually communicate.
Each tool in the pipeline handles a specific part of the vendor's journey.
Vendors send voice notes in Hindi, Tamil, or Telugu. Hisaab transcribes and understands them โ no typing required.
Photos of supplier bills, receipts, or inventory lists are automatically read. Amounts, dates, and items extracted without any form-filling.
Understands natural-language requests like "mujhe kal ke liye 8,000 chahiye" โ intent, amount, and urgency all extracted from free text.
Instead of trusting the requested amount blindly, AI estimates real working-capital need from bill amounts, business type, and sales patterns.
Builds a Trust Score from alternative signals โ conversational consistency, document quality, repayment history โ instead of a CIBIL check.
Generates a repayment plan calibrated to daily income cycles โ not monthly salary schedules. Explained in plain language in the chat.
Before Hisaab can extend a first loan, we verify your identity and establish a baseline of your business activity. This is done entirely through WhatsApp โ no branch visit, no scanning portal.
Send a photo of your PAN (Permanent Account Number) card. PAN is issued by India's Income Tax Department and serves as the primary KYC identity document for financial services.
Sole proprietors use their personal PAN โ your name is the business name for KYC purposes.
Registered firms, LLPs, or Pvt Ltd companies should provide the business/firm PAN, which is a separate 10-character number issued to the entity.
Take a short live selfie via WhatsApp. Hisaab's identity verification checks that your face matches the photo on your PAN card, confirming you are the cardholder and preventing impersonation.
The check is done in real time โ the system compares facial geometry against the PAN photo. A static photo of someone else won't pass. This step is required by RBI guidelines for video/image-based KYC (V-CIP).
Share photos of three recent paid supplier or customer invoices. They must be in the same name as your PAN โ either your personal name (sole proprietors) or your registered business name.
These confirm your business is active, show realistic transaction volumes, and give the AI a starting point for estimating your working-capital needs.
Your first loan is capped based on the invoice history you provide. As you repay and continue sharing bills, your Trust Score grows and your available limit increases automatically.
Starting small is intentional โ it protects you from over-borrowing and builds a verifiable repayment track record that unlocks higher amounts over time.
Over 190 million Indian micro-vendors have no formal credit history. Traditional lenders can't see them. Hisaab's Trust Score is built entirely from alternative data that reflects how they actually run their business.
Applications with low confidence scores, unusual patterns, or fraud signals are automatically routed to a credit officer for manual review. The AI doesn't pretend to be perfect.
Clear profiles with consistent signals get instant decisions. No waiting, no callbacks.
Low-confidence scores, first-time applicants with thin data, or anomaly flags route to a credit officer dashboard.
Credit officers see the AI's reasoning, the extracted data, and the vendor's full chat context โ not just a raw score.
A lightweight but production-ready stack designed to scale across millions of WhatsApp conversations.
WhatsApp Business API โ handles text, voice notes, and image messages in a single thread.
Loan workflow engine: onboarding, KYC, eligibility, underwriting, disbursement, collections, reminders.
STT, OCR, multilingual NLP, cash-flow model, risk scorer, repayment engine โ each a specialized model.
Chat history, voice transcripts, bill images, KYC docs, repayment records, optional bank/UPI data.
Credit officer dashboard receives routed cases with AI reasoning, confidence scores, and vendor profile.
NBFC or bank partner holds the license. Hisaab is the UX + AI layer. Regulatory compliance built in.